We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 15 days as follows:
In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 15 days from the date on which these goods are delivered.
Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.
Products damaged while being used do not qualify for a refund or replacement. In case we are unable to replace the damaged/defective product, we will refund your amount. In the event you return any product which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item.
Please note: Products that have been assembled and/or installed cannot be returned in this manner. These include products such as Cameras installed, fitted burglar alarms etc.
Please contact us for further instructions on how to return these items. You can return any product that fails to meet your expectation, no questions asked, as long as it is in its original packaging and is accompanied with its invoice.
You may return the product to us in the following ways :
You may contact our Customer Care within 15 days of having received the product and request a return/exchange. We will arrange for the products to be collected from the delivery address through courier and shall process the return/exchange subject to receipt of the products at our location in unused condition and in its original packaging along with the invoice, failing which return/ exchange will not be possible. If you request a return through courier collection, at the time of collecting the products, you will be given a courier Airway Bill, which is to be retained for future reference.
We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department. Our Customer Care Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
Cancellation by the Customer:
Please contact our Customer Care in case you wish to cancel the Order. On receipt of the cancellation notice we shall cancel the order and refund the entire amount if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen in an hour after you place the order.
We will refund the money in the same mode as the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, we will send you a Cheque (not a DD). Cheques will be sent only to the billing address of the customer. Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take more time for the Cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the Cheque. Please call us on 096040 01234/020 40056768 or mail us at firstname.lastname@example.org if you have any questions.